Customer Feedback Analytics

You can access the Customer Feedback Analytics from the Integrations menu, as shown below:

From here you can view the feedback data or demo data, if you do not have any feedback from the customers yet.

1 Total Submissions: overall number of feedbacks received during the chosen time period.

2 Average Rating: average score based on customer feedback during the chosen period.

3 Rating Trends: See how ratings are changing on a day to day basis across the specified time range.

4 Average by Category: this graph shows average scores per different categories, such as Food, Service, Environment or other categories of your choice.

5 Search: locate specific feedback by using specific keywords or customer ID.

6 Choose date range to display data for that period: you can choose between Today, Yesterday, Last 7 Days, This Month and Previous Month data.

7 Scroll down to see all feedback for the specified time period. In this field you can see:

• Date when the feedback is submitted;
• Customer ID - identification number of the customer, who left feedback;
• Food, Environment and Service ratings;
• Customer’s comment (if any);
• Meal ID - identification number of the meal, that customer is rating;
• Device ID- - identification number of the device from which the rating was made;

8 After clicking the Export button all feedback from the chosen time period will be exported into an Excel file and will be automatically downloaded to your device.